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Standard Terms and Conditions of LOGISPOT E-Commerce

Standard Terms No. 10023

Article 1 (Purpose)

The purpose of these Terms and Conditions is to define the rights, obligations, and responsibilities of the Cyber Mall and the Users in using the internet-related services (hereinafter referred to as the “Services”) provided by the Cyber Mall operated by LOGISPOT Co., Ltd. (hereinafter referred to as the “Mall”), an e-commerce business.

※ These Terms and Conditions shall also apply, to the extent they do not contradict their nature, to e-commerce transactions conducted via PC communication, wireless, etc.

Article 2 (Definitions)

  1. “Mall” refers to a virtual business place set up by LOGISPOT Co., Ltd. to trade goods or services (hereinafter referred to as “Goods, etc.”) with Users using computers or other information and communication equipment, and also refers to the business that operates the Cyber Mall.
  2. “User” refers to a Member or Non-member who accesses the “Mall” and receives the Services provided by the “Mall” in accordance with these Terms and Conditions.
  3. “Member” means a person who has registered as a member of the “Mall” and who can continuously use the Services provided by the “Mall.”
  4. “Non-member” means a person who uses the Services provided by the “Mall” without registering as a Member.

Article 3 (Specification, Explanation, and Amendment of the Terms and Conditions)

  1. The “Mall” shall post the contents of these Terms and Conditions, the name of the company and representative, the address of the business office (including the address for handling consumer complaints), telephone number, facsimile number, email address, business registration number, e-commerce business report number, and the personal information manager so that Users can easily access them on the initial screen of the LOGISPOT Cyber Mall. However, the contents of the Terms and Conditions may be made available through a linked screen.
  2. Before the User agrees to the Terms and Conditions, the “Mall” must provide a separate linked screen or pop-up screen to ensure that the User can fully understand important content such as withdrawal of offer, delivery responsibility, and refund conditions, and confirm such understanding
  3. The “Mall” may revise these Terms and Conditions to the extent that it does not violate the relevant laws such as the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act, and the Framework Act on Consumers.
  4. When the “Mall” revises the Terms and Conditions, it shall specify the effective date and reasons for the revision and post both the current and revised Terms and Conditions on the initial screen of the “Mall” starting from seven (7) days before the effective date until the day before the effective date. However, if the revision is disadvantageous to Users, the “Mall” shall provide at least thirty (30) days’ prior notice. In such a case, the “Mall” shall clearly compare the content before and after the revision for the Users to easily understand.
  5. The revised Terms and Conditions shall apply only to contracts concluded after the effective date, and the previous Terms and Conditions shall apply to contracts already concluded before the effective date. However, if a User who has already entered into a contract wishes to apply the revised Terms and Conditions, they may send such intention to the “Mall” within the notice period under Paragraph 3 and obtain consent from the “Mall,” in which case the revised Terms and Conditions shall apply.
  6. Matters not stipulated in these Terms and Conditions and the interpretation thereof shall follow the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Consumer Protection Guidelines in Electronic Commerce as prescribed by the Fair Trade Commission, relevant laws, and commercial practices.

Article 4 (Provision and Change of Services)

  1. The “Mall” performs the following tasks:
    1. Providing information on goods or services and entering into purchase contracts
    2. Delivery of goods or services for which purchase contracts have been concluded
    3. Other tasks determined by the “Mall”
  2. In the case of the unavailability of goods or services or changes in technical specifications, the “Mall” may change the content of goods or services to be provided in future contracts. In such a case, the changed content and provision date shall be immediately announced at the place where the current goods or services are posted.
  3. If the content of the service the “Mall” has contracted with the User to provide needs to be changed due to reasons such as unavailability of goods or changes in technical specifications, the “Mall” shall immediately notify the User at a reachable address.
  4. In such a case, the “Mall” shall compensate the User for any damages incurred. However, this shall not apply if the “Mall” proves there was no intent or negligence.

Article 5 (Suspension of Services)

  1. The “Mall” may temporarily suspend the provision of Services in the event of maintenance, replacement, malfunction, or disruption of information and communication equipment such as computers.
  2. The “Mall” shall compensate for damages incurred by the User or a third party due to temporary suspension of Services for the reason mentioned above. However, this shall not apply if the “Mall” proves there was no intent or negligence.
  3. In the event that the “Mall” is no longer able to provide Services due to a change in business items, business discontinuation, or business integration, the “Mall” shall notify the User in accordance with Article 8 and compensate the consumer based on the initially presented conditions. If no compensation standards were provided, the “Mall” shall pay Users in kind or cash equivalent to the value of mileage or reserve funds used in the “Mall.”

Article 6 (Membership Registration)

  1. A User applies for membership by completing the membership information form set by the “Mall” and expressing consent to these Terms and Conditions.
  2. The “Mall” registers the User as a Member unless the applicant falls under any of the following
    1. The applicant has previously lost membership under Article 7 Paragraph 3, except where the “Mall” approves re-registration after three (3) years.
    2. The application contains false information, omissions, or errors.
    3. Registration is deemed to cause significant technical difficulty for the “Mall.”
  3. The membership contract is deemed to be established at the moment the “Mall’s” acceptance reaches the User.
  4. If there are changes to the information submitted at the time of membership registration, the Member shall inform the “Mall” of such changes within a reasonable period via member information updates or other methods.

Article 7 (Withdrawal of Membership and Disqualification)

  1. A Member may request withdrawal from the Mall at any time, and the Mall shall process the withdrawal immediately.
  2. If a Member falls under any of the following cases, the Mall may restrict or suspend the Member’s qualification
    1. Where false information was registered during application
    2. Where the Member fails to pay the price of goods purchased through the Mall or other liabilities related to the use of the Mall by the due date
    3. Where the Member disrupts the use of the Mall by others or steals their information, thereby threatening the order of e-commerce
    4. Where the Member engages in acts that are prohibited by laws or these Terms or violate public order and morals using the Mall/li>
  3. If the same act is repeated twice or more, or the cause is not corrected within 30 days after the Mall restricts or suspends the Member’s qualification, the Mall may revoke the Member’s qualification.
  4. If the Mall revokes a Member’s qualification, it shall cancel the Member’s registration. In such case, the Mall shall notify the Member and provide an opportunity to explain with a period of at least 30 days before cancellation.

Article 8 (Notification to Members)

  1. When the Mall gives notice to a Member, it may do so via the email address pre-designated and agreed upon between the Member and the Mall.
  2. In cases where notification is required for an unspecified number of Members, the Mall may substitute individual notices by posting on the Mall’s bulletin board for at least one (1) week. However, individual notifications shall be made for matters that have a significant impact on the Member’s own transaction.

Article 9 (Purchase Application and Consent to Provision of Personal Information, etc.)

  1. A User applies for purchase on the Mall using the following or similar methods, and the Mall shall provide clear guidance on each of the following during the application process
    1. Search and selection of goods, etc.
    2. Input of recipient’s name, address, phone number, email address (or mobile number), etc.
    3. Confirmation of terms and conditions, services with restricted right of withdrawal, and cost burdens such as shipping and installation fees
    4. Indication of agreement to the Terms and confirmation or refusal of the above items (e.g., by clicking)
    5. Submission of purchase application and confirmation of such or agreement to the Mall’s confirmation
    6. Selection of payment method
  2. If the Mall needs to provide a buyer’s personal information to a third party, it must inform the buyer of the following and obtain consent: 1) recipient of the personal information, 2) purpose of use by the recipient, 3) items of personal information to be provided, 4) retention and use period by the recipient. The same applies if the information changes.
  3. If the Mall outsources personal information handling to a third party, it must inform the buyer of the following and obtain consent: 1) the trustee of personal information handling, 2) details of the outsourced work. The same applies if any changes are made. However, if it is necessary for service fulfillment and related to user convenience, the Mall may notify via the privacy policy in accordance with the “Act on Promotion of Information and Communications Network Utilization and Information Protection,” without a separate consent process.

Article 10 (Formation of Contract)

  1. The Mall may refuse acceptance of purchase applications falling under any of the following. If the applicant is a minor, the Mall must notify that the contract may be canceled by the minor or their legal representative unless consent is obtained
    1. Where false, omitted, or erroneous information is included in the application
    2. Where a minor attempts to purchase goods prohibited under the Youth Protection Act, such as tobacco or alcohol
    3. Where accepting the application is deemed to cause technical disruption to the Mall
  2. The contract is deemed concluded when the User receives the Mall’s acceptance in the form of a confirmation notice under Article 12(1).
  3. The Mall’s acceptance shall include confirmation of the User’s purchase application, availability for sale, and information on correction or cancellation of the application.

Article 11 (Payment Method)

The payment methods for goods or services purchased on the Mall may be made using any of the following available methods. However, the Mall shall not impose any additional fees on the User in relation to the payment method

  1. Bank transfers such as phone banking, internet banking, and mail banking
  2. Prepaid cards, debit cards, credit cards, and other types of card payments
  3. Online account deposits without bankbooks
  4. Payment using electronic currency
  5. Payment upon receipt
  6. Payment using mileage or points provided by the Mall
  7. Payment using gift certificates contracted or approved by the Mall
  8. Any other electronic payment methods

Article 12 (Receipt Confirmation Notice and Purchase Application Change or Cancellation)

  1. When the User applies for purchase, the Mall shall send a receipt confirmation notice to the User.
  2. Upon receiving the receipt confirmation notice, the User may request modification or cancellation of the purchase application in case of inconsistency in expression of intent, and the Mall shall promptly process such request before shipment. However, if the payment has already been made, the provisions on withdrawal of offer in Article 15 shall apply.

Article 13 (Supply of Goods, etc.)

  1. Unless otherwise agreed separately with the User, the Mall shall take necessary measures such as order production, packaging, etc., to deliver the goods within seven (7) days from the date of User’s offer. However, if the Mall has already received full or partial payment, it shall take action within three (3) business days from the date of payment. In such case, the Mall shall take appropriate measures to enable the User to confirm the supply process and progress of goods, etc.
  2. The Mall shall specify the delivery method, the party responsible for delivery fees by method, and the delivery period by method for the goods purchased by the User. If the Mall exceeds the agreed delivery period, it shall compensate for the User’s damages. However, this shall not apply if the Mall proves absence of intent or negligence.

Article 14 (Refund)

If the Mall is unable to deliver or provide the goods requested by the User due to being sold out or other reasons, it shall promptly notify the User of the reason and, if payment has already been received, refund the amount within three (3) business days or take necessary action for the refund.

Article 15 (Withdrawal of Offer, etc.)

  1. A User who has entered into a purchase agreement with the Mall for goods, etc. may withdraw the offer within seven (7) days from the date on which the User receives the written contract under Article 13(2) of the Act on the Consumer Protection in Electronic Commerce, etc. (or from the date of receipt of the goods, if delivery occurs after receipt of the contract). However, if otherwise provided by the same Act regarding withdrawal of offer, the relevant provisions shall apply.
  2. In the case where the User has received the goods, return or exchange is not allowed in the following circumstances
    1. When the goods are lost or damaged due to reasons attributable to the User (except when packaging is damaged for the purpose of checking the contents)
    2. When the value of goods has significantly decreased due to partial use or consumption by the User
    3. When the value of goods has significantly decreased due to the passage of time, making resale difficult
    4. When the packaging of goods that can be reproduced to the same extent has been damaged
  3. In cases falling under Subparagraphs 2 to 4 above, if the Mall did not clearly indicate in advance that withdrawal of offer is restricted, or failed to provide a sample, the User’s right to withdraw shall not be restricted.
  4. Notwithstanding Paragraphs 1 and 2, if the goods provided differ from their advertisement or contract terms, the User may withdraw the offer within three (3) months of receiving the goods, or within thirty (30) days of discovering (or reasonably being able to discover) the difference.

Article 16 (Effects of Withdrawal of Offer, etc.)

  1. If the Mall receives returned goods from the User, it shall refund the payment within three (3) business days. In case of a delayed refund, the Mall shall pay interest for the delay calculated based on the delay interest rate prescribed in Article 21-2 of the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, etc.
  2. If the User paid using credit card or electronic money, the Mall shall request the relevant payment service provider to cancel the charge without delay.
  3. In the case of withdrawal of offer, the cost of returning goods shall be borne by the User. The Mall shall not claim cancellation fees or damages. However, if the goods differ from the description or contract terms, the return shipping cost shall be borne by the Mall.
  4. If the User initially paid for shipping costs when receiving the goods, the Mall shall clearly indicate who bears such cost in case of withdrawal.

Article 17 (Protection of Personal Information)

  1. The Mall collects the minimum personal information necessary within the scope required to provide services when collecting personal information of Users.
  2. The Mall does not collect information necessary for fulfilling purchase contracts in advance at the time of membership registration. However, an exception shall be made when the Mall is required to verify the User’s identity prior to a purchase contract pursuant to relevant laws and regulations.
  3. When collecting and using personal information, the Mall shall notify the User of the purpose and obtain their consent.
  4. The Mall shall not use the collected personal information for purposes other than those notified. In the event a new purpose of use arises or the information is to be provided to a third party, the Mall shall notify the User at the stage of use or provision and obtain their consent. However, exceptions shall be made if otherwise provided under relevant laws.
  5. In cases where the Mall is required to obtain the User’s consent pursuant to Paragraphs 2 and 3, it shall provide in advance the following information as prescribed under Article 22(2) of the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.: identity of the personal information manager (affiliation, name, phone number, and other contact details), purpose of collection and use, and matters concerning provision to third parties (recipients, purpose, and information to be provided). The User may withdraw such consent at any time.
  6. Users may at any time request the Mall to access or correct their personal information, and the Mall shall promptly take the necessary measures. While errors are being corrected, the Mall shall not use the relevant personal information.
  7. The Mall shall limit the number of employees who handle personal information to the minimum necessary and shall be liable for any damages incurred by Users due to loss, theft, leakage, unauthorized provision, or alteration of personal information including credit cards and bank accounts.
  8. The Mall or any third party that received personal information shall, without delay, destroy the personal information once the purpose of collection or provision has been achieved.
  9. The Mall shall not pre-check consent boxes for the collection, use, or provision of personal information. It shall also clearly indicate the services that may be restricted in case of consent refusal and shall not deny or restrict membership or services merely because the User does not consent to the collection, use, or provision of non-essential personal information.

Article 18 (Obligations of the Mall)

  1. The Mall shall not engage in any act prohibited by law or contrary to public order and morals and shall make best efforts to continuously and stably provide goods and services as stipulated in this Agreement.
  2. The Mall shall have a security system in place to protect personal information (including credit information) of Users, so that Users can safely use internet services.
  3. If the Mall engages in false or misleading advertisements in violation of Article 3 of the Act on Fair Labeling and Advertising, causing damage to the User, the Mall shall be liable for compensation.
  4. The Mall shall not send commercial electronic mails for profit that Users do not want.

Article 19 (Obligations regarding Member ID and Password)

  1. Except for the case stipulated in Article 17, the responsibility for managing ID and password lies with the Member.
  2. The Member shall not allow third parties to use their ID and password.
  3. If the Member becomes aware that their ID and password have been stolen or are being used by a third party, they must immediately notify the “Mall” and follow the guidance provided by the “Mall,” if any.

Article 20 (User’s Obligations)
The User shall not engage in the following acts:

  1. Registering false information when applying or modifying;
  2. Stealing another person’s information;
  3. Changing information posted on the “Mall”;
  4. Transmitting or posting information (such as computer programs) not designated by the “Mall”;
  5. Infringing intellectual property rights of the “Mall” or other third parties;
  6. Damaging the reputation or interfering with the business of the “Mall” or other third parties
  7. Disclosing or posting obscene or violent messages, images, sounds, or any information contrary to public order and morals on the “Mall.”

Article 21 (Relationship between Linked “Mall” and Linking “Mall”)

  1. When an upper-level “Mall” is linked to a lower-level “Mall” via hyperlinks (e.g., text, images, video), the former is referred to as the linking “Mall” (website) and the latter as the linked “Mall” (website).
  2. The linking “Mall” shall not be held responsible for transactions made between the User and the linked “Mall” for goods, etc., provided independently by the latter, provided that it is clearly stated on the initial screen of the linking “Mall” or the pop-up window at the time of connection that the linking “Mall” does not guarantee such transactions.

Article 22 (Copyright and Usage Restrictions)

  1. Copyrights and other intellectual property rights for works created by the “Mall” belong to the “Mall.”
  2. The User shall not use or allow a third party to use, for commercial purposes, information obtained through the use of the “Mall” and which is subject to intellectual property rights of the “Mall,” by means such as reproduction, transmission, publication, distribution, broadcasting, etc., without prior approval from the “Mall.”
  3. When the “Mall” uses the copyrights belonging to the User under an agreement, it shall notify the concerned User.

Article 23 (Dispute Resolution)

  1. The “Mall” shall establish and operate a compensation handling organization to reflect legitimate opinions or complaints raised by the User and to compensate for damages.
  2. The “Mall” shall give priority to handling complaints and opinions submitted by Users. However, if prompt handling is difficult, the “Mall” shall immediately notify the User of the reason and the expected processing schedule.
  3. In the event a User applies for damage relief in connection with an e-commerce dispute between the “Mall” and the User, the dispute may be resolved through mediation by a dispute mediation institution commissioned by the Fair Trade Commission or the city/provincial governor.

Article 24 (Jurisdiction and Governing Law)

  1. Litigation concerning e-commerce disputes between the “Mall” and the User shall be governed by the court having jurisdiction over the User’s address at the time of filing, and if there is no address, the User’s place of residence. If the address or residence is not clear or the User resides abroad, the lawsuit shall be filed with the competent court under the Civil Procedure Act.
  2. Korean law shall apply to lawsuits filed between the “Mall” and the User regarding e-commerce transactions.
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