FAQ
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How do I request a delivery?
You can easily request dispatch by entering pick-up/drop-off locations and vehicle details on the LOGISPOT platform (PC/mobile).
Where can I check the delivery status?
You can check the delivery status from dispatch request to completion on the Dashboard (Situation Room) of the LOGISPOT platform (Client Portal).
Real-time updates allow you to view the entire process at a glance, including driver location tracking.
Automatic notifications are sent to the designated person upon loading and unloading, enabling convenient delivery monitoring.
Real-time updates allow you to view the entire process at a glance, including driver location tracking.
Automatic notifications are sent to the designated person upon loading and unloading, enabling convenient delivery monitoring.
Is same-day or next-day delivery available?
Yes. When requesting dispatch, you can directly specify the desired date and time, allowing for same-day delivery as well as flexible scheduling for specific time slots.
Urgent shipments can also be easily submitted and managed through the LOGISPOT platform.
Urgent shipments can also be easily submitted and managed through the LOGISPOT platform.
Can I use the service without a contract?
Yes, LOGISPOT offers non-contract services that can be used immediately after signing up.
You can register easily via the “Start Now” menu at the top of the homepage or by visiting the URL below:
You can register easily via the “Start Now” menu at the top of the homepage or by visiting the URL below:
- · Sign-up URL : https://client.logi-spot.com/#/
- · After signing up, simply enter pickup/drop-off locations and select a vehicle to place your transport request.
- · Quotation : Non-contract usage is based on open pricing (variable rates).
- · Payment : Prepaid/postpaid and card payments (per shipment or monthly billing) are supported.
To use the mobile app : Search “LOGISPOT” in the Play Store or App Store and download “LOGISPOT for Shippers.”
What payment methods are available?
LOGISPOT offers a variety of payment options.
- · Non-contract customers : Prepaid/postpaid and card payment only (per shipment or monthly billing)
- · Contract customers : Prepaid/postpaid, card payment, and tax invoice issuance
Monthly billed card payments refer to paying the total monthly usage by card at the end of the month.
What’s the difference between contract and non-contract customers?
Non-contract customers can use the service immediately after signing up. Only prepaid/postpaid and card payments are available, and pricing is based on open rates (variable).
Contract customers have a formal logistics agreement with LOGISPOT, and fixed rates are provided throughout the contract period.
Contract customers have a formal logistics agreement with LOGISPOT, and fixed rates are provided throughout the contract period.
Can I check transport rates in advance?
Yes, click the “Fare Inquiry” button at the top of the homepage to access the LOGISPOT rate estimation page. You can easily check estimated transport fees without logging in.
Do you support express courier and small parcel delivery?
Yes, LOGISPOT provides fast and reliable courier services for documents, small parcels, samples, and more — available nationwide.
Learn more about our Express/Small Parcel Delivery Service
Learn more about our Express/Small Parcel Delivery Service
Do you offer 3PL services?
Yes, LOGISPOT provides end-to-end 3PL services covering storage, transportation, and unloading.
With integrated TMS and WMS, we maximize logistics efficiency and enable real-time visibility across the entire process.
We also offer a wide range of tailored services based on your operational needs — including equipment setup and rental, logistics center waste disposal, packaging/repackaging, and returns management.
Learn more about our 3PL Services
With integrated TMS and WMS, we maximize logistics efficiency and enable real-time visibility across the entire process.
We also offer a wide range of tailored services based on your operational needs — including equipment setup and rental, logistics center waste disposal, packaging/repackaging, and returns management.
Learn more about our 3PL Services
What are the benefits of shared delivery services?
LOGISPOT offers optimized shared delivery services using its nationwide logistics hubs and distribution network.
Our shared logistics system ensures cost savings and on-time delivery.
We operate four specialized shared delivery networks tailored to key industries — including pharmaceuticals, franchise businesses, liquor, and convenience stores (CVS) — delivering efficient logistics solutions across sectors
Learn more about our Shared Delivery Service
Our shared logistics system ensures cost savings and on-time delivery.
We operate four specialized shared delivery networks tailored to key industries — including pharmaceuticals, franchise businesses, liquor, and convenience stores (CVS) — delivering efficient logistics solutions across sectors
Learn more about our Shared Delivery Service
Do you offer logistics outsourcing services?
Yes, LOGISPOT provides professional logistics outsourcing services.
From logistics consulting to warehouse operations, transportation, distribution processing, and equipment, we offer customized end-to-end logistics center solutions.
With experience across industries and business scales, we design optimized logistics processes and deliver everything required to run a logistics center through a one-stop service.
By maintaining a high ratio of dedicated in-house personnel, we ensure stable operations and quick response in urgent situations.
Learn more about our Outsourcing Services
From logistics consulting to warehouse operations, transportation, distribution processing, and equipment, we offer customized end-to-end logistics center solutions.
With experience across industries and business scales, we design optimized logistics processes and deliver everything required to run a logistics center through a one-stop service.
By maintaining a high ratio of dedicated in-house personnel, we ensure stable operations and quick response in urgent situations.
Learn more about our Outsourcing Services
Can refrigerated or frozen shipments be monitored in real time during transport?
Yes, LOGISPOT supports the transport of temperature-sensitive cargo—including refrigerated, frozen, and ambient goods.
With LOGISPOT’s contracted vehicle management solution, you can monitor temperatures in real time during transit and receive instant alerts when thresholds are exceeded—enabling swift action.
LOGISPOT provides optimized delivery services for cold chain-sensitive products such as food and pharmaceuticals, ensuring product quality every step of the way.
Learn more about our TMS
With LOGISPOT’s contracted vehicle management solution, you can monitor temperatures in real time during transit and receive instant alerts when thresholds are exceeded—enabling swift action.
LOGISPOT provides optimized delivery services for cold chain-sensitive products such as food and pharmaceuticals, ensuring product quality every step of the way.
Learn more about our TMS
Can you handle domestic import/export container transport?
Yes, LOGISPOT operates hubs near airports and seaports, providing fast and secure container (FCL) transport services within Korea.
In addition to standard containers, we also support specialized types such as flat racks, open tops, and refrigerated containers.
Learn more about our Domestic Import/Export Services (Bonded)
In addition to standard containers, we also support specialized types such as flat racks, open tops, and refrigerated containers.
Learn more about our Domestic Import/Export Services (Bonded)
Can you provide bonded transportation from airports and seaports?
Yes, LOGISPOT offers integrated logistics services that connect bonded transport directly from Incheon Airport and Busan New Port.
We operate our own bonded warehouses and dispatch hubs to ensure seamless, end-to-end delivery within Korea.
We operate our own bonded warehouses and dispatch hubs to ensure seamless, end-to-end delivery within Korea.
Can you safely transport hazardous materials or chemicals?
Yes, LOGISPOT classifies hazardous and toxic chemicals by risk level and manages them with a customized safety transport process.
We also safely transport liquid and gas-type materials using specialized equipment, including tank lorries.
We also safely transport liquid and gas-type materials using specialized equipment, including tank lorries.
Do you support transportation using special-purpose vehicles?
Yes, LOGISPOT reliably handles cargo that requires special conditions—such as hazardous materials, refrigerated/frozen/ambient-temperature goods, high-value goods, and oversized or heavy freight.
With a wide range of special-purpose vehicles, we can flexibly respond to diverse transport needs.
With a wide range of special-purpose vehicles, we can flexibly respond to diverse transport needs.
Does LOGISPOT provide consulting for logistics efficiency or supply chain optimization?
Yes, LOGISPOT offers professional consulting services focused on optimizing supply chains and logistics operations.
We analyze your logistics processes and overall supply chain to deliver customized solutions for cost reduction, improved efficiency, and enhanced visibility.
Through the implementation of a control tower, we support end-to-end supply chain integration and SKU-level visibility.
Our logistics experts and data analysts work together to develop optimization strategies aligned with your business goals—and support you through to execution.
We analyze your logistics processes and overall supply chain to deliver customized solutions for cost reduction, improved efficiency, and enhanced visibility.
Through the implementation of a control tower, we support end-to-end supply chain integration and SKU-level visibility.
Our logistics experts and data analysts work together to develop optimization strategies aligned with your business goals—and support you through to execution.
How is pricing determined for LOGISPOT’s digital services?
LOGISPOT operates on a monthly subscription model, allowing customers to select only the features they need at a reasonable cost.
Pricing is offered through customized plans optimized for each customer’s logistics scale and operational requirements.
Pricing is offered through customized plans optimized for each customer’s logistics scale and operational requirements.
Can LOGISPOT be integrated with our internal systems or logistics equipment?
Yes, LOGISPOT offers seamless integration with internal systems such as ERP and OMS through open APIs.
It also supports real-time data exchange with logistics equipment like PDAs and scanners.
This enables automated workflows and efficient operations without the need for manual data entry.
It also supports real-time data exchange with logistics equipment like PDAs and scanners.
This enables automated workflows and efficient operations without the need for manual data entry.
Does the platform offer analytics or reporting features?
Yes, the LOGISPOT platform provides a visual dashboard with key logistics metrics—such as monthly transportation costs, number of dispatches, and shipment volume by client—enabling quick insights into your logistics operations.
Does LOGISPOT offer a Warehouse Management System (WMS)?
Yes, LOGISPOT provides WMS capabilities that allow you to manage inbound and outbound operations, location control, and inventory checks directly through the platform.
When integrated with our TMS, it enables end-to-end logistics management—from warehouse operations to final delivery.
Go to WMS
When integrated with our TMS, it enables end-to-end logistics management—from warehouse operations to final delivery.
Go to WMS
Can document delivery room operations be managed through the platform?
Yes, with LOGISPOT’s integrated service “LogiPyeonham”, you can digitize and efficiently manage the entire document delivery process—from parcel registration to arrival notifications.
Learn more about our Document Delivery Room Solution
Learn more about our Document Delivery Room Solution
What features does LOGISPOT’s Transport Management System (TMS) offer?
LOGISPOT TMS provides real-time visibility from dispatch to delivery completion. It digitizes supporting documents and additional expenses, enabling automated settlement and closing processes.
You can view key logistics data—such as monthly transport costs and dispatch volumes—at a glance through dashboards, and monitor temperature-sensitive cargo in real time using temperature control features.
It also allows you to manage contracted vehicles, external carriers, and dock schedules in one integrated system—streamlining even the most complex transport operations.
You can view key logistics data—such as monthly transport costs and dispatch volumes—at a glance through dashboards, and monitor temperature-sensitive cargo in real time using temperature control features.
It also allows you to manage contracted vehicles, external carriers, and dock schedules in one integrated system—streamlining even the most complex transport operations.
Can contracted vehicles be managed on the LOGISPOT platform?
Yes. LOGISPOT provides a specialized solution that helps businesses efficiently operate their contracted vehicles.
This solution enables full digital management of the transportation process—including dispatch planning, real-time location tracking, temperature control, delivery completion notifications, and electronic proof of delivery (ePOD).
It also supports settlement based on driving records, significantly reducing manual paperwork.
By consolidating all transport history on a single platform, the solution ensures both transparency and efficiency in contracted fleet operations
This solution enables full digital management of the transportation process—including dispatch planning, real-time location tracking, temperature control, delivery completion notifications, and electronic proof of delivery (ePOD).
It also supports settlement based on driving records, significantly reducing manual paperwork.
By consolidating all transport history on a single platform, the solution ensures both transparency and efficiency in contracted fleet operations
What is the LOGISPOT Control Tower?
LOGISPOT Control Tower is an end-to-end solution that enables integrated management of your entire supply chain.
Even for areas not outsourced to LOGISPOT, it provides SKU-level visibility and analytics. Based on these insights, customers can take direct action for optimization and issue response.
Even for areas not outsourced to LOGISPOT, it provides SKU-level visibility and analytics. Based on these insights, customers can take direct action for optimization and issue response.
- Key features include:
- · Docking management (inbound/outbound scheduling)
- · Transport management (including contracted vehicles, carriers, and temperature control)
- · AI-powered route optimization
- · Seamless integration with WMS, TMS, OMS, ERP, and other systems
- · Automated alerts for exception handling
Even if each partner uses a different system, the Control Tower consolidates all data to enable efficient and unified supply chain management.
How does LOGISPOT handle delivery delays or cargo issues?
In the event of a delay, damage, or misdelivery, LOGISPOT’s account managers and support team provide prompt guidance to ensure quick resolution.
Claims can be submitted via phone or email, and customers will receive direct updates from their assigned representative throughout the process.
Claims can be submitted via phone or email, and customers will receive direct updates from their assigned representative throughout the process.
Where can I get support for billing or settlement inquiries?
You can view and download transaction statements and tax invoices directly from the Billing page on the LOGISPOT platform.
For further assistance, please contact your account manager.
For further assistance, please contact your account manager.
Is compensation available for lost or damaged shipments during delivery?
For insured shipments, compensation is available in accordance with the terms of your service agreement.
Your account manager will guide you through the claims process as needed.
Your account manager will guide you through the claims process as needed.
How can I request a transportation quote?
You can click the “Contact Sales” button at the top of the website and submit your basic information and inquiry. An account manager will get in touch with you directly.
You can also click the “Rate Inquiry” button to access LOGISPOT’s freight estimate tool, where you can check estimated rates without logging in.
You can also click the “Rate Inquiry” button to access LOGISPOT’s freight estimate tool, where you can check estimated rates without logging in.
What are LOGISPOT’s customer service hours?
Our customer service team is available from 8:00 AM to 6:00 PM, Monday through Saturday (excluding Sundays and public holidays).
- ▶ For real-time dispatch inquiries:
- · Baro Delivery (Express Courier Service) : 1588-3770
- · Cargo & Domestic Import/Export Transport : 1600-0011
